"People want guidance, not rhetoric; they need to know what the plan of action is and how it will be implemented. They want to be given responsibility to help solve the problem and the authority to act on it." - Howard Schultz, Starbucks
Have you noticed how, when entering a store, most people follow the person who previously entered the building? They use the exact same door, even though there are many other doors available and some of them are more accessible.
Most people follow the path of a predecessor because it's much easier. Most people don't feel empowered to lead. Most people are either too shy to act or they don’t want to commit because it takes hard work and determination.
Do you want your employees to be like most people? Do you want them to be average? Average is boring and unproductive. That’s where mediocrity thrives.
Leadership and continuous improvement go hand in hand. Empower all your employees to stand up, stand out, and become leaders. Motivate them to step out of their comfort zone and initiate change. Give them the tools they need, packaged in an easy-to-read book that is loaded with examples and tips so that everyone will be excited to participate in the transformation of your organization.
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